Terms, refunds & privacy
Transform Coaching is run by Jack Wall (“I”, “me”, “Transform Coaching”). These terms apply to every coaching plan and one-off session bought through this website, Stripe, WhatsApp or Instagram. Questions? Email jackwallfitness@gmail.com.
1. Terms of service
The services
I offer online one-to-one physique coaching (training, nutrition and check-ins), one-off Bloodwork Reviews, one-off Protocol Consultations, free guides and a free introductory call. What each includes is described on the website at the time you buy.
Eligibility
You must be 18 or over. You confirm the information you give me, including in the questionnaire and check-ins, is accurate and complete. Coaching only works on honest data.
Your responsibilities
You are responsible for following the plan safely, telling me about any injury, illness, medication or change in health, and stopping and seeking medical advice if something feels wrong. Check-ins should be submitted on the agreed day so feedback can be given within 24 hours.
My responsibilities
I will provide the coaching described for your plan with reasonable skill and care, review every check-in personally, and reply to messages within a reasonable time, normally the same or next day. I may decline or end work where I judge the risk to you is unacceptable.
Content
Programmes, guides, logbooks and documents I provide are for your personal use only and must not be shared, resold or published.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that cannot be limited by law. Otherwise my total liability to you is limited to the amount you paid for the service concerned.
Governing law
These terms are governed by the law of England and Wales. Your statutory rights as a consumer are not affected.
2. Payments, cancellations & refunds
| Plan | Payment | Cancelling |
|---|---|---|
| Rolling monthly | £200 every month | Any time with 30 days’ notice |
| 3 months | £600 upfront, renews every 3 months | Tell me before the renewal date |
| 6 months | £999 upfront, renews every 6 months | Tell me before the renewal date |
| Bloodwork Review / Protocol Consultation | £79 per session, paid before booking | Reschedule or cancel with 24 hours’ notice |
Automatic renewal
All coaching plans renew automatically at the same price until you cancel. Payments are taken by Stripe. I will give you at least 30 days’ notice of any price change. There are no cancellation fees.
Coaching starts straight away
Setting you up is the most time-heavy part of coaching. As soon as you buy, I start work on your onboarding: reviewing your questionnaire, photos and any bloods, and building your training, nutrition and logbook set-up. Because of this, when you buy you ask me to start your coaching immediately, and you agree that you lose your right to cancel once the service has been fully provided.
If you cancel within 14 days of buying, you will only be refunded for any part of the service not yet provided. The onboarding and programme set-up are completed in your first days, so this usually means little or no refund in that period.
One-off sessions (Bloodwork Review and Protocol Consultation) are booked at your request; once a session has been delivered, it cannot be cancelled or refunded.
Refunds
Payments for a month or term that has started are not refundable, and your coaching continues until the end of the period you have paid for. Cancelling a one-off session with at least 24 hours’ notice gets a full refund or a new date; missed sessions without notice are not refunded. If I cancel or cannot deliver something you have paid for, you will get a full refund for that part.
How to cancel
Email jackwallfitness@gmail.com or message me on WhatsApp. I will confirm in writing.
3. Health & results disclaimer
I am a physique coach, not a doctor, pharmacist or prescriber. Coaching, Bloodwork Reviews and Protocol Consultations are educational and consultative only. Nothing I provide is a diagnosis, a prescription, a supply of any medicine or substance, or a replacement for medical care.
Bloodwork should be interpreted alongside a qualified clinician. Speak to your GP before starting a new training or nutrition programme, especially if you have a medical condition, take medication, or are pregnant. Any decision you make about your health, including any substance you choose to use, is your own and your responsibility.
Results shown on this website are from real clients and are not typical or guaranteed. Your results depend on your starting point, consistency, health and many other factors.
4. Privacy policy
Jack Wall, trading as Transform Coaching, is the data controller for your personal data. Contact: jackwallfitness@gmail.com.
What I collect
- Contact details: name, email, phone number and social handles.
- Questionnaire and check-in answers: training, nutrition, sleep, lifestyle and goals.
- Health information: medical history, medication, bloodwork results and anything else you choose to share.
- Progress photos and body measurements.
- Payment records. Card details are handled by Stripe; I never see your full card number.
- Messages you send me by email, WhatsApp or Instagram.
Why, and the legal basis
I use your data to deliver and manage the services you have bought (contract), to keep business and tax records (legal obligation), and to send the free guides and occasional updates you ask for (consent; you can unsubscribe at any time). Health information is special category data. I only process it with your explicit consent, which you give when you complete the questionnaire, and you can withdraw that consent at any time.
Photos and testimonials
Your progress photos are private. I will only show your photos, name or words on the website or social media with your separate written permission, and you can ask me to remove them at any time.
Who I share it with
I do not sell your data. I use trusted providers to run the business: Stripe (payments), Google (forms, email and file storage), Calendly (call bookings), Netlify (website hosting and form submissions), Klaviyo (guide signup names, email addresses and email subscriptions) and WhatsApp. Some of these providers store data outside the UK, under legal safeguards such as UK-approved contract clauses.
How long I keep it
Health information, bloodwork and progress photos are deleted within 12 months of your coaching ending, unless you ask me to keep them. Payment and business records are kept for six years for tax purposes.
Your rights
You can ask to access, correct, delete or move your data, object to or restrict how it is used, and withdraw consent. Email me and I will respond within one month. If you are unhappy with how your data is handled, you can complain to the Information Commissioner’s Office at ico.org.uk.